NMI 5030 - Six Sigma Quality and Process

Spring. 1.5 credits.

Staff.

A hands-on introduction to understanding process excellence with a focus on Six Sigma from the perspective of Johnson and Johnson. This one-week course is condensed from the two-week Johnson & Johnson six sigma Green Belt certification training that its employees take. The course teaches the DMAIIC roadmap, which is a methodology to solve business problems. Students learn and practice the tools associated with six sigma and the roadmap. The course will be facilitated by Johnson and Johnson certified six sigma belts, but the course does not result in a Green Belt certification for the students. Students will learn (1) How to define, focus, and charter a problem; (2) How to understand what the customer wants; (3) How to map a process; (4) Tools to measure the magnitude of the problem; (5) Statistical tools to uncover root causes of the problem; (6) Tools to develop innovative solutions for the problem; (7) Tools to maintain and control the innovative improvements. Students will be introduced to Minitab as a software tool to accomplish the above objectives and they will conduct an interactive case study to apply the tools.