ILRLR 4012 - Managing and Resolving Conflict

Fall or Spring. 3 credits. Letter grades only (no audit).

Co-meets with ILRLR 6012.

A. Avgar, A. Colvin, D.Yang.

Deals with managing and resolving workplace conflicts and examines dispute resolution and conflict management in both union and nonunion settings. The course covers two related topics: (1) third-party dispute resolution, including alternative dispute resolution (ADR), with a primary focus on the use of mediation and arbitration but also dealing with other dispute resolution techniques, such as fact-finding, facilitation, peer review, and the ombuds function; (2) conflict management in organizations, including the recent development of conflict management systems. The course reviews the factors that have caused the growth of ADR and conflict management systems, and it provides instruction on the design, implementation, and evaluation of such systems.