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Apr 20, 2024
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Courses of Study through eCornell 2022-2023 [ARCHIVED CATALOG]
Conflict Resolution Certificate
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In eCornell Certificate Programs
Effective conflict management is an essential skill for every leader and aspiring leader. When harnessed productively, conflict can be a force to build both company culture and competitive advantage.
This certificate will equip you to surface issues within your workplace and successfully navigate challenging conversations with direct reports, peers, or supervisors where emotions run high and positive outcomes are critical. You’ll master the skills needed to assess, scope, and diagnose issues from all sides, understand different personal styles, and implement a proven problem-solving approach to find workable resolutions that strengthen relationships and results.
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Key Takeaways
- Identify the factors contributing to a conflict or challenging conversation, taking your lens and the other party’s lens into consideration
- Practice basic question techniques to check your conflict diagnosis
- Recognize the effect of conflict styles and strategically select the best approach for a given situation
- Determine the problem, interests, and criteria for successful resolution
- Separate out performance issues and conflicts that need stronger action
- Practice facilitating a challenging conversation that maintains civility and fosters positive outcomes
- Define next steps and follow-up needed after a challenging conversation
What You’ll Earn
- Conflict Resolution Certificate from Cornell ILR School
- 32 Professional Development Hours (3.2 CEUs)
- 10 Professional Development Units (PDUs) toward PMI recertification
Who Should Enroll
- Team managers
- Supervisors
Total Investment
- 2 months to complete all the courses
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