HADM 7030 - Operations Management

Fall. 3 credits. Letter grades only (no audit).

Enrollment limited to: MMH students or permission of instructor. Satisfies MMH Core.

C. Anderson.

This course is designed to address the key operations and logistical issues that have strategic as well as tactical implications for the hospitality and related service-sector companies. In this course we will address how a well-defined operations strategy can lead to a set of coherent managerial decisions and improve corporate performance. Several world-class firms have demonstrated that efficient operations management can become a potent competitive weapon in even the toughest business environments. We will examine both quantitative and qualitative operational techniques and principles used by “world-class” organizations from the United States and abroad.

Outcome 1: Students will critically evaluate a hospitality management problem and formulate a solution based on principles from a least two management disciplines.

Outcome 2: Students will analyze a management situation within a global hospitality context and defend a course of action.

Outcome 3: Students will plan and deliver a professional-quality oral presentation.

Outcome 4: Students will demonstrate effective behaviors within a diverse team based on their analysis of team needs.

Outcome 5: Students will evaluate the ethical consequences of their business decisions on various stakeholders.

Outcome 6: Students will demonstrate in-depth expertise in a self-selected area of the hospitality industry.