PAM 5903 - Quality Improvement for Managers

Fall. 0.5 credits. Letter grades only.

Enrollment limited to: EMHA students. Offered in Boston, MA.

R. Lancey.

The course introduces students to the predominant roles that Clinical Outcomes, Patient Safety, and Patient Satisfaction have in the healthcare industry and their growing impact on reimbursement. The focus of the course is to provide students with the abilities to lead collaborative efforts between physicians, front-line clinical staff, and hospital operations personnel in efforts that maximize quality, safety, and service for patients.

Outcome 1: Explain the rationale behind Value-Based Purchasing, the present and future metrics being assessed, and the methodology for calculating the financial implications to the organization.

Outcome 2: Create and manage techniques to engage physicians and clinical personnel in performance improvement initiatives.

Outcome 3: Describe the importance of cultural factors in leading successful organizational change and initiatives.