SYSEN 5130 - Service System Modeling and Design

(crosslisted) ORIE 5130

Fall. 4 credits. Letter grades only.

Enrollment limted to: Systems engineering distance learning students. Co-meets with ORIE 4130.

J. Pender.

Service systems arise primarily from the service sector of the economy. Examples are contact centers (also known as call centers), airlines, insurance and healthcare. This course describes techniques that are useful in the analysis and design of such systems. The class is structured around a number of cases. The emphasis is on modeling, solving the models, and interpreting the results. Both operational and strategic decisions are covered through appropriate examples.